Alexa360
Platform
PlatformSocial Media
Platform
PlatformSocial Media
  • 👋Welcome
  • 📖Glossary of Terms
  • 🚀Getting Started
    • Quick Start
    • Connecting a Channel
    • Inviting Your Teammates
    • Responding to Messages
    • How to use Alexa360 App on mobile
      • For iPhone:
      • For Android:
  • 📋Workspace Modules
    • Dashboard
    • Messages
      • Assignment and Closing a Conversation
    • Broadcasts
      • Managing a Broadcast
      • Sending a Simple Broadcast
      • Workflow Based on Broadcast
    • Workflows
      • Triggers
      • Steps
    • Automated Chat Menus
    • Contacts
      • Contact Details
      • Merge Suggestions
      • Contact Channels
      • Contact Activities
      • Contact Import
      • Create Segment
      • Block Contact
  • Reports
    • Broadcasts
    • Reports for Leadership
    • Conversations
    • Users
    • Contacts
    • Messages
    • Responses
    • Resolutions
    • Sales
    • Support
  • Workspace Settings
    • Managing a Workspace
    • General
    • Users
      • Access Levels
    • Teams
    • Channels
      • Adding New Channels
      • Deleting Channel
      • Managing Channels
    • Facebook Features
    • Chat Menus
    • Facebook Message Tag
    • Facebook Private Reply
    • Growth Widgets
    • Integrations
    • Closing Notes
    • Snippets
    • Files
    • Data Export
    • Data Import
  • 👥User Account
    • Profile
    • User Activity Status
    • Notifications
    • Reseting your Password
  • 📞Contacts
    • Contact Fields
    • Dynamic Variables
    • Contact Search and Custom Inbox
    • Conversations
  • 🌐Messaging Channels
    • Channels Overview
    • Facebook Messenger
      • Facebook Chat Plugin
      • Private Replies
    • Instagram
    • WhatsApp
      • Message Templates
      • Template Categories
      • Templates:Rules & Best Practices
      • MessageBird WhatsApp
      • WhatsApp Cloud API
      • 360Dialog WhatsApp
      • Twilio WhatsApp
      • Vonage WhatsApp
    • Website Chat Widget
      • Install on WordPress
      • Install on Shopify
      • Install on Wix
      • Install on Joomla
      • Install on Squarespace
    • Google Business Messages
    • LINE
    • Telegram
    • Viber
    • SMS
      • Twilio SMS
      • MessageBird SMS
      • Vonage SMS
    • WeChat
    • Email
      • Gmail
      • Other Email
    • Custom Channel
  • 🧰AI Tools
    • Respond AI
    • AI Prompt
    • AI Assist
    • Knowledge Sources
  • 🤖Integrations
    • Dialogflow
      • Connecting to Dialogflow
      • Managing Intents
        • Parameters
          • Tagging
          • Turning the Bot Off
          • Closing a Conversation
          • Assigning
          • Sending Custom Notifications
          • Unsubscribing
          • Contact Fields & Values
          • Sending Snippets
          • Sending Files
        • Events
        • Response Templates
        • Custom Payloads
        • Fulfillment Webhook Request
    • Developer API
    • Webhooks
  • Group 1
    • API Documentation
Powered by GitBook
On this page
  1. AI Tools

Respond AI

PreviousCustom ChannelNextAI Prompt

Last updated 1 year ago

You can access Respond AI settings by selecting Settings in the navigation menu > selecting Respond AI under Workspace Settings. The page has the following three tab:

  • AI Prompts: This tab is displayed by default, and you can select which AI prompts you need from here.

  • AI Assist: Select this tab to add knowledge sources, determine if snippets will be used by the AI Assist to respond to queries and define the AI Assist persona.

  • AI Agent: Select this tab to provide settings for the AI Agent Step.

🧰