Gmail

Connect Alexa360 to Gmail or Gsuite account and start receiving emails on the platform

To connect Gmail, a Google Workspace (formerly known as GSuite) account is required.

Gmail is a free email service developed by Google. Users can access Gmail on the web and using third-party programs that synchronize email content through POP or IMAP protocols.

This feature is still currently in BETA release and undergoing verification by Google Cloud team. You might be presented with "The app isn't verified" during the connection process.

As of now, Gmail channel does not support Contacts API and Zapier Integration due to technical regulations.

Before connecting Gmail

Due to security purposes, you will need whitelist the Alexa360 Google app in your Google Workspace Admin before connecting your organization's account to the platform.

You may refer to this official guide by Google on how to whitelist a third-party app to access Google Workspace data.

Step 1: Login to your Google Workspace Admin

Navigate to this link and login with your administrator account.

Step 2: Navigate to Security Settings

From the navigation drawer, select Security > API Controls

Step 3: Locate API controls

Navigate to the App Access Controls section and click MANAGE THIRD-PARTY APP ACCESS.

Step 4: Configure New app

Click on Configure New App and choose OAuth App Name or Client ID

Step 5: Search for Alexa360

App Under Search OAuth App name or client ID, enter the client ID. Select the Alexa360 app.

784630659939-o1ulpn0fja7p8563r3oplp1hj9gj9tnp.apps.googleusercontent.com

Step 6: Select the OAuth Client ID

Select the OAuth Client ID from the list that matches the provided ID above.

Step 7: Confirm and Add

Select Trusted to allow access. Press Configure to add the Alexa360 Google app to your Google Workspace trusted list.

The app is now whitelisted and you may proceed to connect your organization's Gmail to Alexa360

Connecting Gmail

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels‌

Step 2: Add Channel Press Add

Channel and choose Gmail. The Connecting Gmail dialog should open up.​​‌

Step 3: Press Connect with Google button

You will be directed to sign in with your desired Google account

Step 4: Review the account and Create Channel

Once you have signed in with the desired Google account, the dialog will show the Gmail account and press Create Channel to confirm.

Once you completed the setup, any emails sent to your Gmail will now be received in your Space.

If you encounter errors when connecting to Gmail, please ensure that you have enabled cookies and pop up in your browser!

Channel Configuration

Gmail channel can be configured with a unique channel name

In replies to Gmail contacts, a default signature and branding will be included in the email. This can be hidden in the Configure Gmail dialog.

Note: The ability to hide the Alexa360 branding is only available to organizations with subscriptions.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels‌

Step 2: Locate the Gmail channel

Once you have located the Gmail channel, press Configure​‌

Step 3: Make the necessary configuration

You can configure the following:‌

• Channel name - Name used internally to identify the account

• Hide signature in reply - Option to hide the default signature in replies to your Gmail contacts

• Hide Alexa360 branding in reply - Option to hide the Alexa360 branding in replies to your Gmail contacts (Available to organizations with subscriptions)

Step 4: Update the configuration

Press Done to update the channel configuration‌

Frequently Asked Questions

Can I connect my personal Gmail account?

To connect a Gmail channel, a Google Workspace Account is required.

How much does a Google Workspace Account cost?

The Google Workspace Accounts are available in 3 versions: Business Starter, Business Standard, and Business Plus.

Can I send an email to multiple recipients (cc, bcc)?

The Gmail channel is designed for 1 to 1 communication.

Will I be able to use my Gmail Alias on the platform?

The Gmail channel will send emails from the main account connected.

Troubleshoot

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels‌

Step 2: Locate the Gmail channel

Once you have located the Gmail channel, press TROUBLESHOOT​‌

Step 3: Follow through the instructions