Adding New Channels

Only Owners can connect Channels to the Workspace!

To add a new Channel to your existing Workspace, press the blue ADD CHANNEL button on the top of this section. For more information on adding new Channels, take a look at the Messaging Channels page.

Managing Channels

Each Channel provides a different set of functions and the functions are as follows:

Configure Channel

Press the blue CONFIGURE button to make changes to any of your existing channels.

You will be able to make changes to the Channel Name, which is how the Channel is referred to internally on the platform. You will also be able to change the Greeting Message, which is an optional message that is shown to new Contacts that first message you.

Additional options will also be available depending on the Channel-specific options.