Facebook Messenger
Connecting a Facebook Page to chat with customers over Facebook Messenger.
Last updated
Connecting a Facebook Page to chat with customers over Facebook Messenger.
Last updated
Facebook Messenger (or simply Messenger) is a messaging app developed by Facebook. The service has over 1.2 billion total users.
The Facebook Messenger Channel has some unique features:
The Facebook Messenger Channel has a 24-hour messaging window. When a contact sends a message through the Facebook channel, you will have 24 hours to reply to them.
To chat with your customers over Facebook Messenger, connect a Facebook Page.
From Settings Module, navigate to the menu item, Channels
Add Channel and choose Messenger. The Connecting Facebook Messenger dialog should open up.
Press the Connect with Facebook button.
Sign in using the Facebook account that has admin access to the page you would like to connect to.
You will be provided options on which page you would like to connect. Select the page
Press DONE to complete the setup
Once you have completed the setup, any messages sent to your Facebook page will now be received in your Space.
From Settings Module, navigate to the menu item, Channels
Once you have located the Facebook Messenger channel, press Configure
You can configure the following:
Channel Name - Name used internally to identify the account
Press Done to update the channel configuration
To connect a Facebook channel a Facebook Page is required.
You can send Message tags for important and personally relevant updates to contacts outside the standard messaging window, the approved use cases are Confirmed Event Update, Post Purchase Update, and Account Update.
Using tags outside of the approved use cases may result in restrictions on the Page's ability to send messages (message tags may not be used to send promotional content, including but not limited to deals, offers, coupons, and discounts).
1. If you have more than one business, select the relevant business to verify status.
2. Under Business Info, find your business verification status.
3. If your business is not verified, click Start Verification
Return to the Business Info section, and refresh the webpage.
4. Provide the following documentation to verify your Facebook Business Manager ID
Messages sent in response to your ad will be shown however the details of the ads will not be shown on the platform due to the limitation of Facebook.
From Settings Module, navigate to the menu item, Channels
Once you have located the Facebook Messenger channel, press Troubleshoot
Press Refresh Permission to refresh Facebook permissions.
Send a test message to the Facebook message and check if it arrived.
Try the following methods:
1. Use another browser such as Chrome, Firefox, Safari, Opera and reconnect with Facebook
2. Connect to a different internet or wi-fi and reconnect with Facebook
Try the following methods:
1. Use another browser such as Chrome, Firefox, Safari, Opera and reconnect with Facebook
2. Turn off the ad-blocker temporarily
- a website chat widget using the Facebook Messenger infrastructure.
- sends a message to users who comment on Facebook Page posts.
is required and you must be the Admin of the Facebook Page to connect.
Facebook rules say Contacts must message you first before you can message them back. You can share your QR code or link with your Audience.
Following Facebook policy, Businesses have up to 24 hours to respond to a user. We have added Human Tag which allows the conversation to stay open for 7 days. You can learn more about it .
You can use Private Replies to send a message to any user that comments on one of your Facebook Page Posts automatically. If the Facebook user replies to this message, the reply will be shown in and become a contact.
Go to :
The Start Verification button may appear disabled when you don't have an app associated with your business. In your Navigate to Accounts > Apps and click + Add to add your business app.
