Connecting an Instagram Business account to chat with customers.
Last updated
Connecting an Instagram Business account to chat with customers.
Last updated
Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.
Instagram has a messaging window of 7 days. Messages sent 24 hours after the contact's last message will be tagged with HUMAN_AGENT tag. No messages can be sent to the contact 7 days after the contact's last message.
Instagram API does not support Vanish mode. If you wish to use Vanish mode, no messages will be received on the platform.
To chat with your customers over Instagram, connect a Instagram Business account.
From Settings Module, navigate to the menu item, Channels
Add Channel and choose Instagram. The Connecting Instagram dialog should open up.
Press the Connect With Facebook button.
Sign in using the Facebook account that has admin access to the page you would like to connect.
You will be provided options on which Instagram Business account you would like to connect to. Select the account.
Press DONE to complete the setup
Once you completed the setup, any messages sent to the associated Instagram Business account will now be received in your Space.
From Settings Module, navigate to the menu item, Channels
Once you have located the Instagram channel, press Configure
You can configure the following:
Channel Name - Name used internally to identify the account
Press Done to update the channel configuration
No, there is no webhook event provided by Instagram for message requests.
Occasionally, when the user who connected Instagram changes their Facebook password and permission will be outdated. Permissions will need to be refreshed.
From Settings Module, navigate to the menu item, Channels
Once you have located the Instagram channel, press Troubleshoot
Press Refresh Permission to refresh Facebook permissions.
Send a test message to the Instagram contact and check if it arrived.
Follow this official to switch your account to a business account.
Follow this official to Allow Access to Messages
Follow this official to connect the Instagram Account to a Facebook Page
If you cannot find the Instagram Business account while connecting it to the respond.io platform, make sure you have prepared your Instagram Business account according to these .
