Channels
Under the Channel Settings section, you can see a list of existing Channels that you have connected to your Workspace. From here, you can edit and manage these Channels or add new ones.
Last updated
Under the Channel Settings section, you can see a list of existing Channels that you have connected to your Workspace. From here, you can edit and manage these Channels or add new ones.
Last updated
This setting is accessible by Owners and Managers only!
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Channels.
The Channels that are connected to this Workspace will be listed in alphabetical order. Each listed Channel has its own set of menu options.
Under the Chat Menu Creator, you can press the blue ADD BUTTON to start adding buttons to build your own chat menu.
On Facebook Messenger, you can set up comment tracking for your Facebook Page or Ad campaign to convert Facebook users to messaging contacts.
Each API token is specific to one Channel and can be used to programmatically create and update Contacts, Custom Fields, Tags and more.
To retrieve your channel API token, click the API button of the Channel.
Press the blue GENERATE API TOKEN to generate an API token.
If you are having issues with Channels on the platform e.g., no incoming messages even though Channel is connected, click the TROUBLESHOOT button of the channel and follow the instructions provided.
Issues with Channels like Facebook and WeChat can be resolved quickly by just pressing REFRESH PERMISSION in the Channel Troubleshooting.
Find out more information in messaging channels with the link below:
If your Channel supports the feature, you can create your own chat menu by pressing the CHAT MENU button. Pressing this button will open the Chat Menu Creator.
For more information on chat menus, you can find more information .
For more information on acquiring Contacts from Facebook comments, you can visit the documentation page .
