360Dialog WhatsApp

Connecting a 360Dialog WhatsApp API account to chat with customers over WhatsApp.

360Dialog WhatsApp API is run as a Managed Service.

360Dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.

This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.

This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more here!

Click here to learn more on the WhatsApp Business API Account Activation Process by 360dialog!

Connecting 360Dialog WhatsApp API

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press

Add Channel and choose 360dialog WhatsApp.

Step 3: Sign in to 360Dialog Hub

There are two ways you could connect to 360dialog:

1. You could sign in with your user credentials by clicking on the Connect With 360dialog button and select your WhatsApp Enabled Number upon success login.

2. You get your API key in 360dialog Client Hub. You may refer to this guide on how to do so and fill in all the required fields.

Step 4: Complete the setup at respond.io

Press DONE to complete the setup

Once you completed the setup, any messages sent to your 360Dialog WhatsApp Number will now be received in your Space.

Channel Configuration

360Dialog WhatsApp channel can be configured with a unique channel name

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel

Once you have located the 360Dialog WhatsApp channel, press Configure

Step 3: Make the necessary configuration

You can configure the following:

• Channel name - Name used internally to identify the account

Step 4: Update the configuration

Press Done to update the channel configuration

Managing WhatsApp Business API Profile

If there is a need to make a change or check your WhatsApp Business API Profile, it can be done in the Alexa360 platform.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel

Once you have located the 360Dialog WhatsApp channel, press Profile

Step 3: Sync Profile

If the profile hasn't been synced, press Sync Profile to obtain the latest WhatsApp Business Profile information from WhatsApp

Step 4: Make necessary changes

You may edit the information as needed.

Fields	Description
Profile Photo	Image shown as the profile picture of the WhatsApp Business Account An image size of 640x640 is recommended.
About	Text to display in your profile's About section The max length for the string is 139 characters.
Address	Address of the business. Maximum of 256 characters.
Description	Description of the business. Maximum of 256 characters.
Email	Email address (in valid email format) to contact the business. Maximum of 128 characters.
Vertical	Industry of the business. Must be one of these accepted values: Automotive Beauty, Spa and Salon Clothing and Apparel Education Entertainment Event Planning and Service Finance and Banking Food and Grocery Public Service Hotel and Lodging Medical and Health Non-profit Professional Services Shopping and Retail Travel and Transportation Restaurant Other The business vertical cannot be set back to an empty value after it is created.
Website	URLs (including http:// or https://) associated with the business (e.g., website, Facebook Page, Instagram). Maximum of 2 websites with a maximum of 256 characters each.

Step 5: Save changes

Review the information and press SAVE when it is ready.

Managing WhatsApp Message Templates

Before sending a Template Message to a contact at Alexa360 platform, please ensure you did the following :

- Have an approved message templates in 360dialog

- Synced the message templates to Alexa360 platform

Syncing Message Templates

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel

Once you have located the 360Dialog WhatsApp channel, press Templates

Step 3: Sync Templates

Press Sync Templates to begin the syncing process.

Step 4: Syncing Completed

When the synchronization has completed, the message templates will be listed with their corresponding status and last synced date time will be updated. Rejection reason will be displayed underneath the rejected message template.

Status	Description
Submitted	The message template is submitted and pending for approval.
Approved	The message template is approved and can be sent to contacts.
Rejected	The message template is rejected and cannot be used.

You may use the search and filter at the top right corner of listing to find your templates easier!

Submitting Message Template

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel

Once you have located the 360Dialog WhatsApp channel, press Templates

Step 3: Submit Template

Press Submit Template to submit a Message Template for approval

Step 4: Fill in the required information

Fill in the information needed to create a new template

Field	Description
Name	Name can only contain lowercase alphanumeric characters and underscores ( _ )
Category	The category of which the message template belongs to.
Language	The language that the template is written in.

Step 5: Start building the message

Build the message by filling in the necessary components and check out the message on the preview section.

Building Block	Description
Header	​ The Header is optional and serves as the title or header of your template. It supports the following: Text Image Video Document *Alexa360 Platform accepts uploads up to 20MB in size
Body	The Body should contain the most important text of your template. Only text is supported. You may use markdown to format the content of this block
Footer	The Footer only supports text and can be used to provide less relevant information in your template message
Button	​ The button adds interactivity to your templates. There are two main types. Quick Reply Button Used for getting quick answers from your client Max 3 Quick Reply Buttons per Template Each Quick Reply cannot have more than 20 characters Call to Action Button Used to send your client to a Website or call a Phone Number Max one URL and Phone Number per Template URL can have a parameter for personalization

Step 6: Providing sample value

This is only applicable if you have included any parameters in your message template content.

Providing sample values to the parameter in the message template will assist the review to understand the message you are trying to send to your contacts

You may use Dynamic Variables to fill in the message template parameter.

Important Links

Message guidelines by WhatsApp​

Troubleshooting

Having trouble with the channel? Contact us here!