MessageBird WhatsApp

Connecting a MessageBird WhatsApp API account to chat with customers over Whatsapp.

To connect MessageBird WhatsApp, a MessageBird WhatsApp API account is required. Read this guide on how to create a MessageBird WhatsApp API account.

In addition to providing SMS services, MessageBird is also an API provider that works directly with WhatsApp as an official partner. MessageBird also provides other services such as phone number purchases and WhatsApp Official API account management.

By integrating MessageBird WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.

This channel has a limited 24-hour messaging window due to WhatsApp regulations.

Connecting MessageBird WhatsApp

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel

Press Add Channel and choose WhatsApp. Select MessageBird on the second step

Step 3: Sign in to MessageBird Dashboard

Sign in with your user credentials at MessageBird

Step 4: Locate the Live API Keys

Locate the Live API Keys and add it to the corresponding field at Alexa360 platform.

Step 5: Configure the Channel

At MessageBird, navigate to Channel > My Channels. Select the WhatsApp channel and locate the Channel ID and add it to the corresponding field.

Step 6: Complete the setup at Alexa360

Press DONE to complete the setup

Once you completed the setup, any messages sent to your MessageBird WhatsApp Number will now be received in your Space.

Channel Configuration

MessageBird WhatsApp channel can be configured with a unique channel name

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird WhatsApp channel

Once you have located the MessageBird WhatsApp channel, press Configure

Step 3: Make the necessary configuration

You can configure the following:

• Channel Name - Name used internally to identify the account

Important: As for the other details, take extra note while updating as it might fail to receive messages from your MessageBird WhatsApp account.

Step 4: Update the configuration

Press DONE to update the channel configuration

Managing WhatsApp Message Templates

Before sending a Template Message to a contact at Alexa360 platform, please ensure you did the following:

• Submitted the message template for approval

• Added the approved message template to space

Submitting Message Template for Approval

If you do not have an approved message template or would like to submit a new message template, please refer to the following guide.

Step 1: Navigate to MessageBird

Navigate to the WhatsApp Template Manager in the WhatsApp Section on the left side of your Message Dashboard.

Step 2: Press Create Template

A dialog containing the fields to create message template will open up

Step 3: Fill in the required information

Field	Description
Name	The identifier of the message template in small letters only and spaces need to be replaced with an underscore
Category	The category of which the message template belongs to
Language	The language of which the message template
Content	The full body of the message, with the option to add unique parameters represented as placeholders.

Step 4: Submit for approval

Review the information and submit it when you are ready

Adding the Approved WhatsApp Message Template to the Space

Once your Message Template has been approved on MessageBird, you may proceed to add the message template on the Alexa360 platform.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird WhatsApp channel

Once you have located the MessageBird WhatsApp channel, press Templates

Step 3: Fill in the required information

Channel Settings

Fields	Type	Description
Template Name	Text	A name used to identify the template
Template Content	Text	The message template approved by WhatsApp and to be sent to the contact
Namespace*	Text	The unique identifier provided by the WhatsApp Partner API. Your namepsace can be found in the WhatsApp Channel dashboard.
Category	Single select	In which category does this template belong to. Refer here for a list of categories.
Language	Single select	In which language this template is written in

Step 4: Save changes

Review the information and press SAVE when it is ready.

Important Links

​Creating message templates

Message template guidelines

Message guidelines by WhatsApp

Troubleshooting

Having trouble with the channel? Contact us here!