Twilio WhatsApp
Connecting a Twilio WhatsApp API account to chat with customers over WhatsApp.
Last updated
Connecting a Twilio WhatsApp API account to chat with customers over WhatsApp.
Last updated
In addition to providing SMS services, Twilio is also an API provider that works directly with WhatsApp as an official partner. Twilio also provides other services such as phone number purchases and WhatsApp Official API account management.
By integrating Twilio WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.
From Settings Module, navigate to the menu item, Channels
Add Channel and choose WhatsApp. Select Twilio on the second step
Sign in with your user credentials at Twilio
Locate both Account SID and Auth Token on the dashboard and add it to the corresponding fields at Alexa360 platform
After you have filled in the Account SID and Auth Token, follow through the instructions by pressing NEXT.
Add the WhatsApp Enabled Number to the corresponding field at Alexa360 platform. E.g.whatsapp:+12025550136
Copy the generated URLs from Alexa360 and add them to the corresponding fields at Twilio.
Press DONE to complete the setup
Once you completed the setup, any messages sent to your Twilio WhatsApp Number will now be received in your Space.
From Settings Module, navigate to the menu item, Channels
Once you have located the Twilio WhatsApp channel, press Configure
You can configure the following:
Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your Twilio WhatsApp account.
Press Done to update the channel configuration
Before sending a Template Message to a contact at Alexa360 platform, please ensure you did the following:
Submitted the message template for approval
Added the approved message template to space
Search for desired phone number and press on it
Scroll down to Message Templates section and press ➕ to submit a new template
Once your Message Template has been approved on Twilio, you may proceed to add the message template on the Alexa360 platform.
From Settings Module, navigate to the menu item, Channels
Once you have located the Twilio WhatsApp channel, press Templates
Fields
Type
Description
Template Name
Text
A name used to identify the template
Template Content
Text
The message template approved by WhatsApp and to be sent to the contact
Category
Single select
Language
Single select
In which language this template is written in
Review the information and press SAVE when it is ready.
This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more !
At Twilio platform, navigate to Programmable Messaging > Senders > . Press Edit Sender next to the WhatsApp Number to be connected.
Navigate to the on Twilio
In which category does this template belong to. Refer for a list of categories.
Having trouble with the channel? Contact us !
