Custom Payloads

Sending Custom Payloads from Dialogflow Responses or Dialogflow Fulfillment.

Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by alxess.io platform. Use the table below as a reference for which template to use.

Channel Type	Supported by alxess.io	Template Docs
Facebook Messenger	✅	​Link​
Skype	✅	​Link​
Line	✅	​Link​
Telegram	✅	​Link​
Viber	✅	​Link​
Twitter	-	-
WeChat	✅*	-
WhatsApp (Cloud API)	-	-
WhatsApp ( 360 Dialog)	-	-
WhatsApp (Messagebird)	-	-
WhatsApp (Vonage)	-	-
WhatsApp (Twilio)	-	-
SMS (Twilio)	-	-
Web Chat	-	-

Channel will receive the message intended for Facebook, use the Facebook Template Docs for this channel.

Troubleshooting

Payload is not supported

Any unsupported payloads e.g. Google Assistant cards will not appear on the platform and will be ignored.

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