Contacts

This tab consists of all the metrics and information related to Contacts.

Tab Filters

In this tab, there are 3 types of filters for Users to apply based on their reporting needs.

Filters	Description
Date	This date range picker will allow Users to select a range of dates to be applied to report components.
Sources	This filter will allow Users to select one or multiple sources to be applied to report components. Sources : Incoming Message, Developer API, Contact Import, User, Echo Message
Users	This filter will allow Users to select one or multiple Users to be applied to report components

Report Components

Tip: Note that a limit of 10,000 conversations will be shown in the conversations reports. If you need to analyze large volumes of conversations, consider using Data Export.

Contacts

Metric #1: Contacts Added

The number of Contacts added within the selected time period based on the time the Contact was added.

Metric #2: Contacts Deleted

The number of Contacts deleted within the selected time period based on the time the Contact was deleted.

Chart: Contacts Added vs Deleted

These charts show the number of Contacts added and deleted within the selected time period based on the dates they were added or deleted.

Contacts Added by Source

This stacked bar chart shows the number of Contacts added broken down by source, or how the Contacts were added, at the time they were added.

There can be five different ways to add a contact :-

Source	Description
User	The Contact was added by a User via the Add Contact dialog in Contacts Module
Contact Import	The Contact was added via Contact Import in Contacts Module
Developer API	The Contact was added via Contact API
Incoming Message	The Contact was added when he/she sent an incoming message to the platform
Echo Message	The Contact was added when his/her conversation was imported from the supported messaging Channel (Facebook)

Contact Added/Deleted Log

The table lists the Contact addition and deletion activities within the Workspace.

If a User has been deleted from the Workspace, their username will be replaced by their user ID. Export all user IDs from User Settings before removing Users for accurate record-keeping.

Table Headers	Description
Activity Time	The datetime of when the activity was performed
Contact ID	The ID of the Contact of whom the activity was performed on
Contact Name	The name of the Contact of whom the activity was performed on
Activity	The activity that was performed on the associated Contact
Source	The source of how the activity was performed
User	The User who performed the activity (if applicable)