Telegram

Connecting a Telegram Bot to chat with customers over Telegram.

To connect Telegram, a Telegram Bot is required.

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.

Connecting Telegram

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel

Press Add Channel and choose Telegram. The Connecting Telegram dialog should open up.

Step 3: Message BotFather

On your telegram app, message the BotFather​

Step 4: Connecting to a bot

Send the command /mybots and select the bot to connect.

Step 5: Get API Token

Select API Token from the menu options and add the API token to the corresponding field at Alexa360 platform

Step 6: Complete the setup at Alexa360

Press DONE to complete the setup

Once you completed the setup, any messages sent to your Telegram account will now be received in your Space.

Channel Configuration

Telegram channel can be configured with a unique:

-Channel name

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the Telegram channel

Once you have located the Telegram channel, press Configure

Step 3: Make the necessary configuration

You can configure the following:

• Channel name - Name used internally to identify the account

Important: As for the other details, take extra note while updating as it might fail to receive messages from your Telegram account.

Step 4: Update the configuration

Press Done to update the channel configuration

Frequently Asked Questions

Can I connect to a personal Telegram account?

To connect a Telegram channel a Telegram Bot is required

Can I start a conversation with a Telegram Contact?

Telegram bot rules say contacts must message you first before you can message them back. You can share your QR code or t.me link with your Audience.

Can I receive files via Telegram channel?

Yes, but the maximum file size for a Telegram bot to download is 20 MB. If the Contact sent a video bigger than 20 MB, the file cannot be downloaded by the bot.

Do you support Telegram Groups?

Telegram Groups are not supported yet..

Troubleshooting

Bot Token

If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.

/token

Having trouble with the channel? Contact us here!