MessageBird SMS

Connecting MessageBird SMS to chat with customers over SMS.

To connect with MessageBird, you will need a MessageBird account.

Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.

Step 1: Sign in to your MessageBird account

Navigate to the MessageBird dashboard. If you are not already signed in, you may have to log in with your MessageBird account first.

Step 2: Buy a Number

On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.

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Step 3: Choose a phone number

Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on MessageBird.

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel

Press Add Channel and choose MessageBird. Then select SMS on the second step.

Step 3: Sign in to your MessageBird account

Navigate to the MessageBird dashboard and navigate to Flow Builder.

Step 4: Select Call HTTP endpoint with SMS template

Locate the Call HTTP endpoint with SMS template and press Try This Flow

Step 5: Select the preferred phone number

Select the preferred phone number and press Save

SMS Settings

Step 6: Configure Forward to URL

From the Flow Builder, press on Forward to URL icon and select POST as the method.

Step 7: Add the generated URL to the field

From the Alexa360 platform, copy the generated URL and paste it to the URL field at MessageBird

Step 8: Publish the flow

If there are no errors, you may proceed to publish and activate the flow.

Step 9: Follow through the instructions

At Alexa360 platform, follow through the instructions by pressing NEXT.

Step 10: Add API key

Navigate to Developer Access Page and press Show Key. Add it to the corresponding on at Alexa360

Step 11: Select Phone Number

Once you added the API key, you will be able to select the phone number from the dropdown at Alexa360 platform

Step 12: Complete set up at Alexa360

Press DONE to complete set up

Once you completed the setup, any SMS sent to the MessageBird phone number will now be received in your space.

Channel Configuration

MessageBird SMS channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird SMS channel

Once you have located the MessageBird SMS channel, press Configure

Channel Settings

Step 3: Make the necessary configuration

You can configure the following:

• Channel Name - Name used internally to identify the account

Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected MessageBird SMS account.

Step 4: Update the configuration

Press Done to update the channel configuration

Troubleshooting

Having trouble with the channel? Contact us here!