Block Contact

Spam messages increase clutter in your inboxes and may trigger unwanted Workflows or agent assignments. Spam messages may also contain harmful links that could lead to malware.

Discover a simple and effective method to manage spam messages and reduce unwanted messages received on the platform, minimizing disruptions to your business operations.

If Contacts have been mistakenly blocked, you can always unblock them and resume communication.

Block a Contact via Messages Module

When viewing a conversation from a Contact, you may come across the message(s) as a spam. Follow these steps to manage this:

1. Go to Messages > locate the conversation with the spam message.

2. From the Messaging Console, click the action menu icon.

3. Click Block Contact. You will see a confirmation message.

4. Click Block to confirm and you will receive a message indicating the successful block.

Block a Contact via Contacts Module

You can also block Contacts from the Contact list. However, this module is only accessible by Owners and Managers. Follow these steps to manage spam messages:

1. Go to Contacts and locate the Contact who sent the spam message.

2. Under the Actions column, click the action menu icon parallel to the Contact. Alternatively, click the Contact’s name or profile photo to display the Contact’s profile, then click the action menu icon.

3. Click Block Contact. You will see a confirmation message.

4. Click Block to confirm and you will receive a message indicating the successful block.

Unblock a Contact

If you have accidentally blocked a Contact, you can always reverse the action by using the same methods as to blocking a Contact. You will see the Unblock Contact option available for blocked Contacts. With that, you will be able to resume conversation.

Contact moved to Blocked Contacts Segment

The Contact will not be displayed in any Segment, except in the Blocked Contacts Segment