Response Templates

Sending responses to Rocketbots contacts using Dialogflow Response Templates.

When creating an intent in the Dialogflow console you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages’ apps.

Please use the guidelines below when working with Response Templates.

You may include Dynamic Variables in your response templates.

{{$dynamic.variable}}.

(E.g. Hi {{$contact.name}}, what's your phone number?)

Using Response Templates

Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber, Slack, and Skype.

When sending messages to a channel supported by Dialogflow use the Response Template for that app. When a channel does not have a Response Template in Dialogflow, please refer to the table below.

These guidelines are only for Response Templates, be aware that custom payloads have their own guidelines.

In short, our platform will forward messages to each respective channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.

Channel	1st Priority	2nd Priority
Facebook Messenger	Facebook	Default
Instagram	Facebook	Default
LINE	Line	Default
Skype	Skype	Default
SMS (MessageBird)	Default	-
SMS (Twilio)	Default	-
SMS (Vonage)	Default	-
Telegram	Telegram	Default
Twitter	Default	-
Viber	Viber	Default
Website Chat	Facebook	Default
WeChat	Facebook	Default
WhatsApp (Cloud API)	Default	-
WhatsApp (360 Dialog)	Facebook	Default
WhatsApp (Chat API)	Facebook	Default
WhatsApp (MessageBird)	Default	-
WhatsApp (Twilio)	Default	-
WhatsApp (Vonage)	Default	-

As you can see from the priority table above, some channels support Facebook Response Templates because Alexa360 transforms the Facebook Response Templates and send it to the contact in a suitable messaging format.